Frequently asked questions from our residential customers

Can I book an Ekokleaner the same day?

The Ekoklean On Demand particularity is to allow the customer to book an Ekokleaner in a few minutes with an intervention within 3 hours. Book a housekeeping as easily as a taxi! 

You also have the possibility of creating your own housekeeping formula for your accommodation: punctual or regular, on demand or scheduled.

Are the products included in the service?

You have the option of ordering the ecological products offered in the Ekoklean On Demand cleaning kit. At the end of the mission, the ekokleaner will tell you the level of the products and you will be able to order the “cleaning kit”. It is the customer’s responsibility to provide the accommodation with the appropriate equipment and products to ensure the service by the ekokleaner. 

Am I obliged to be present during the mission?

Your presence is not mandatory during the ekokleaner’s mission. If you cannot be present, you will have to leave the keys in a key box and indicate the code of this one when making your reservation. 

However, you must ensure that the equipment and products are present in the accommodation so that the ekokleaner can proceed. 

If my accommodation is in Airbnb, how is the household linen handled?

You have the option of adding a “washing and drying of household linen” option. Our ekokleaner will take care of this when you arrive. This option is only available if you ensure the presence of a washer and dryer in the dwelling. Ironing is not offered by Ekoklean On Demand. 

If the accommodation is not equipped, the ékokleaner will group the laundry in the entrance to the accommodation, it will be your responsibility to wash it. 

If you opt for the “make the beds” option, you must ensure that you have clean linen so that this option can be carried out by the ekokleaner. 

What are the actions carried out by the ekokleaner?

Our ekokleaners are trained in the housekeeping of your home. They ensure the cleaning of all the parts according to a specific process in a safe way and ensuring the quality of the service. The price offered during your request takes into account the time spent per piece and is adapted to the actions carried out by our ekokleaners. You have the possibility to add options to your order: disinfection of the accommodation, sheets, etc. in order to adapt the service to your needs. 

How can I be sure that the mission is well carried out?

You receive an email at the end of the mission telling you the level of the products, if the mission went well or if the ekokleaner encountered a problem. Our ekokleaners are insured and trained to respect the safety of your home. Our ekokleaners are also required to respect the confidentiality of your private life. You will be notified by email and a notification on the Ekoklean On Demand application in case of difficulty. 

All our services are covered by liability insurance to protect your property.